Terms of purchase

Company Information

This website and online store, Skin-cosmetic.com, is operated by Stravida Global AB, a company registered in Sweden.

Order Confirmation

Once your order has been placed, you will receive an order confirmation by email containing information about your purchase, including the products ordered, prices, delivery details and the delivery address provided at checkout.

Please review the confirmation carefully. If any information is incorrect, contact us as soon as possible at info@skin-cosmetic.com.

An order is considered accepted once we have sent the order confirmation. We reserve the right to cancel an order if a product is unavailable, payment cannot be authorised, an obvious pricing error has occurred or we reasonably suspect fraud or misuse.

Delivery

Our estimated standard delivery time is 5–12 business days, unless otherwise stated on the product page or at checkout.

Orders placed during weekends or public holidays will normally be processed on the following business day. Delivery times are estimates and may be affected by high order volumes, customs processing, public holidays, carrier delays, incorrect delivery information or other circumstances outside our reasonable control.

You will receive tracking information by email once your order has been dispatched, where tracking is available. If your order is significantly delayed and you have not received an update, contact us at info@skin-cosmetic.com.

Delivery Information

You are responsible for ensuring that the name, delivery address, email address and telephone number supplied at checkout are correct.

Skin-cosmetic.com is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

If an order is returned because it was not collected, the address was incorrect or delivery was refused, we may deduct reasonable return and re-shipping costs from any refund where permitted by applicable law.

Customs & Import Fees

Orders may be shipped internationally. Unless expressly stated otherwise at checkout, customers may be responsible for customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

These charges are determined by local authorities and are outside our direct control. Where taxes or duties are collected at checkout, this will be clearly shown before the order is completed.

Refusing to pay applicable customs charges does not automatically entitle the customer to a full refund. Reasonable shipping, customs and return costs may be deducted where permitted by law.

Pricing & Payment

All prices are displayed in the currency selected on the website or determined by the customer’s market. Shipping charges, taxes and other applicable fees will be displayed at checkout before the order is completed, unless already included in the displayed price.

We reserve the right to change prices due to supplier price changes, currency fluctuations, tax changes, promotions or technical and administrative errors. Price changes will not affect confirmed orders, except in cases of an obvious pricing error.

If an obvious pricing error occurs, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order and receive a full refund. Payment is processed securely through the payment methods available at checkout.

Promotions & Discount Codes

Promotions and discount codes are valid only during the stated promotional period and are subject to any conditions displayed with the offer.

• Discount codes cannot normally be combined.
• Discount codes cannot be applied after an order has been completed.
• Promotions have no cash value.
• Promotions are subject to product availability.
• We may withdraw or modify a promotion before an order is placed.

If a refund is issued for an order purchased during a promotion, the refund will be based on the amount actually paid.

Product Information

We aim to present our products, packaging, colours, dimensions and other characteristics as accurately as possible.

Minor differences may occur due to screen settings, lighting conditions, manufacturing variations, packaging updates or product improvements. Such minor differences do not necessarily mean that the product is defective.

Please read the product description, ingredients, usage instructions and warnings before purchasing and using the product.

Cookie Policy

Skin-cosmetic.com uses cookies and similar technologies to operate the website, remember customer preferences, analyse website performance and improve the shopping experience.

Some cookies may also be used for personalised advertising where consent has been provided. You can manage or block cookies through your browser settings or through the cookie consent tool displayed on our website.

For further information, please see our Cookie Policy.

Contact

For questions about an order, delivery, product or return, contact us:

We aim to respond within 24 hours on business days. During periods of high demand, responses may take longer. Please include your full name and order number when contacting us about an existing order.

Returns & Change of Mind

We voluntarily offer a 90-day change-of-mind return period for eligible products, unless mandatory local consumer law provides greater rights. To request a return, contact info@skin-cosmetic.com within 90 days of receiving your order.

After your return has been approved, the product must normally be sent back within 90 days.

To qualify for a change-of-mind return, the product must be:

• Unused
• Unopened
• Unaltered
• In its original packaging
• In a condition suitable for resale

Because our products are intended for personal skincare and hygiene use, products with a broken hygiene seal, opened packaging or signs of use cannot normally be returned due to a change of mind.

This restriction does not apply where the product is defective, damaged, unsafe, incorrectly supplied or otherwise covered by mandatory consumer rights.

Customers are responsible for return shipping costs for change-of-mind returns. Do not return a product without first contacting us. The correct return address and return instructions will be provided after the return request has been reviewed.

Damaged, Defective or Incorrect Products

If your product arrives damaged, defective or incorrect, contact us as soon as possible at info@skin-cosmetic.com.

Please include:

• Your order number
• A description of the issue
• Clear photographs or video showing the product and packaging
• A photograph of the shipping label where relevant

Depending on the circumstances and applicable law, we may offer a replacement, refund, partial refund or another appropriate remedy.

Do not dispose of a damaged or defective product until we have reviewed your claim, unless keeping the product would be unsafe.

Refunds

Approved refunds will normally be issued to the original payment method. Processing times vary depending on the payment provider or bank. Once a refund has been processed by us, it may take several business days before it appears in your account.

For eligible change-of-mind returns, original express or upgraded shipping fees are not refundable beyond any amount required by applicable law.

We may wait until the returned product has been received and inspected before issuing a refund. A refund may be reduced where legally permitted if the product has been handled beyond what is reasonably necessary to inspect it, or has been returned incomplete or damaged.

Right of Withdrawal

Where a statutory right of withdrawal applies, you may notify us within the applicable period by emailing info@skin-cosmetic.com.

The message should clearly state that you wish to withdraw from the purchase and should include your name, order number and the relevant product.

For eligible unopened products, we will refund the amount required by applicable law after receiving the returned product or satisfactory evidence that it has been sent back.

The customer is responsible for direct return shipping costs unless the product is defective or incorrect, we have agreed to cover the cost, or applicable law requires otherwise.

The statutory right of withdrawal may not apply to sealed products that are unsuitable for return for health protection or hygiene reasons after the seal has been broken.

Personal Data

By placing an order, you acknowledge that we process personal data in accordance with our Privacy Policy and applicable data protection laws.

We may process personal data to:

• Process and deliver orders
• Process payments and prevent fraud
• Provide customer support
• Manage returns and refunds
• Comply with legal obligations
• Improve our products and services
• Send marketing where appropriate consent has been provided

We do not sell customers’ personal data.

Data Processing & Storage

The personal information we may process includes:

• Name
• Delivery and billing address
• Email address
• Telephone number
• Order history and payment status
• Customer service communications
• Website and device information
• Marketing preferences

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including accounting, tax, fraud-prevention, contractual and legal requirements.

For more information about retention periods and your rights, please see our Privacy Policy.

Data Sharing

We may share necessary personal data with trusted service providers, including:

Payment providers: Information required to process payments, issue refunds and prevent fraud.

Shipping and fulfilment providers: Your name, delivery address, contact information and order details may be shared to fulfil and deliver your order.

Technology and hosting providers: Information may be processed by platforms that operate our website, customer support, analytics or email services.

Professional advisers and public authorities: Information may be disclosed where reasonably necessary to comply with legal obligations, enforce our rights or respond to lawful requests.

Service providers may only process information for the relevant service and subject to applicable contractual and legal safeguards.

Hydrocolloid Roll Product Usage

The Skin Cosmetics Hydrocolloid Roll is intended for external use on the skin. It is designed to provide a protective hydrocolloid covering for suitable surface-level blemishes. Individual experiences and results may vary.

For best use:

• Apply only to clean and completely dry skin.
• Cut the product using clean scissors.
• Use a fresh piece for each application.
• Do not reuse or share used pieces.
• Smooth down the edges after application.
• Remove gently and follow all supplied instructions.

Do not apply the product:

• In or around the eyes
• Inside the mouth or nose
• On mucous membranes
• On severe burns
• On heavily bleeding skin
• On visibly infected skin
• On deep or severe wounds
• Where you have previously experienced an allergic reaction
• In any manner contrary to the supplied instructions

The product is not intended to replace professional medical advice, diagnosis or treatment.

Skin Sensitivity & Irritation

Skin types and sensitivities vary between individuals. Before extended use, customers with sensitive skin may wish to test a small piece on a limited area of skin.

Discontinue use if you experience:

• Significant redness or swelling
• Persistent itching or burning
• Pain or blistering
• Worsening irritation
• Any suspected allergic reaction

Seek advice from a qualified healthcare professional if symptoms are severe, persistent or concerning.

If you have an existing skin condition, known adhesive allergy, serious acne, an active skin infection or uncertainty about whether the product is suitable for you, consult a qualified healthcare professional before use.

Limitation of Liability

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.

To the fullest extent permitted by applicable law, Stravida Global AB is not responsible for damage caused by misuse, failure to follow supplied instructions, use on unsuitable areas, continued use after irritation, use despite a known allergy, modification of the product or use for a purpose for which the product was not intended.

We do not guarantee that every customer will achieve the same result. Our total liability arising from a purchase will not exceed the amount paid for the relevant product, except where a higher liability is required by applicable law.

Australian Consumer Rights

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law.

Products sold to Australian consumers come with consumer guarantees that apply automatically in addition to any voluntary return policy or guarantee offered by us.

Local Consumer Rights

These Terms are intended to operate alongside mandatory consumer protection laws in the customer’s country or region.

If any provision of these Terms conflicts with a mandatory consumer right, the mandatory consumer right will apply to the extent of that conflict.

Nothing in these Terms is intended to waive, restrict or remove rights that cannot lawfully be waived, restricted or removed.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services or legal obligations.

The version that applied when your order was placed will generally govern that purchase. The latest version will always be available on Skincosmetics.com.

Governing Law

These Terms and purchases made through Skincosmetics.com are governed by Swedish law.

This choice of law does not deprive consumers of any mandatory protection available under the laws of the country in which they normally reside.

Any dispute should first be raised with us at info@skin-cosmetic.com so that we have an opportunity to resolve the matter directly.